Privacy Policy

Introduction

Timbrax Brentwood Tree Service respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully to understand our practices regarding your personal data.

Information We Collect

We collect information that you provide directly to us when you request services, contact us, or fill out forms on our website. This may include your name, address, phone number, email address, and details about your property and service needs. We may also collect payment information when you pay for services, though credit card details are processed securely through third-party payment processors.

When you visit our website, we automatically collect certain information about your device and browsing activity, including your IP address, browser type, pages visited, and the time and date of your visit. This information helps us improve our website and understand how visitors use our services.

How We Use Your Information

We use the information we collect to provide, maintain, and improve our services. This includes scheduling appointments, communicating with you about your service requests, processing payments, and sending you important updates about your service. We may also use your information to respond to your inquiries, provide customer support, and send you marketing communications about our services if you have opted in to receive them.

We analyze website usage data to understand how visitors interact with our site, identify technical issues, and improve the user experience. This information helps us make our website more useful and accessible to our customers.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with service providers who assist us in operating our business, such as payment processors, scheduling software providers, and email service providers. These third parties are contractually obligated to protect your information and use it only for the purposes we specify.

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others. In the event of a business transfer or merger, your information may be transferred to the new owner.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. We regularly review and update our security practices to protect your information.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our site. Cookies are small data files stored on your device that help us remember your preferences and understand site usage patterns. You can control cookie settings through your browser, but disabling cookies may limit some website functionality.

Your Privacy Rights

You have the right to access, correct, or delete your personal information that we hold. You may also opt out of receiving marketing communications from us at any time by clicking the unsubscribe link in our emails or contacting us directly. California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it is used.

Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 13, we will take steps to delete that information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a new "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Timbrax Brentwood Tree Service
100 Cortona Way STE 290
Brentwood, CA 94513
Phone: (925) 276-8167
Email: info@brentwoodtreeservicepros.com